Development of standardised size specification – both in layout, terminology and grading

Assessment of quality procedures – both in supplier/agent and manufacturing environments

Development of quality procedures, training and written manuals

Technical support between manufacturers and retailers to facilitate the flow of communication, reduce the risk and cost of product failure

Training sessions for QC staff to improve performance and raise awareness of the importance of what they do

Assessing factories against retailers standards – both technical and ethical and assisting in developing units to achieve required standards

Ongoing handling of suppliers ethical compliance programmes for specific retail customer standards

Inspection of products and factories due to major failures against retail requirements providing independent assessment and where necessary providing solutions acceptable to all parties involved